Leaky boot among host of car troubles – SowetanLIVE

Posted: March 3, 2020 at 5:50 pm

Baloyi said she noticed the defects on the car a day after buying it.

"I almost fainted when the [interior] light dropped as I was driving," she said.

She said she called the dealer the following day but no- one came to her rescue. As she continued driving, shattered glass dropped from the seams of the windscreen and the dashboard.

"Look, I can't switch on the aircon without risking glass injuring my eyes," she said.

Baloyi said complaining to the dealership did not help as she was literally chased away and told to deal with MFC.

She said she tried to show them that her car has defects, but was told they can only repair her car under its warranty and not exchange it or cancel her contract.

"They told me I cannot compare a Mercedes-Benz with a Polo, but I've never heard anyone who drives the same car complaining of the same problems that I am experiencing," she said.

According to the Consumer Protection Act, the consumer has a right to fair and honest dealing, but the seller seems to have failed to disclose to her that the car was previously involved in an accident.

"I also have the right to return this defective car for an exchange or to cancellation of this contract," Baloyi said.

Karl Ferreira, the dealer principal at BB Polokwane Nissan, refused to comment about Baloyi's claims when contacted by Consumer Line.

"I have already responded to MFC, go get your response from them. I don't want to argue with the newspaper," he said.

He did not respond even after Consumer Line sent him a WhatsApp video showing Baloyi draining water from the boot of the car out of the spare wheel well.

MFC distanced itself from Baloyi's complaint.

"[But] we strive to ensure that the selling dealer, as the supplier of goods, fully honour their obligations towards consumers in terms of the Consumer Protection Act," said MFC managing director Trevor Browse.

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Leaky boot among host of car troubles - SowetanLIVE

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