NYC Termite Pest Control Extermination Operators, Inspection, Fumigation and Treatment

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Accused ISIS recruiter pleads guilty to fraud, tax charges …

Posted: May 10, 2018 at 10:40 pm

Raleigh, N.C. A Fayetteville man who the FBI says was a recruiter for Islamic State forces pleaded guilty Monday to federal fraud and tax charges.

Houcine Becher Ghoul, 43, pleaded guilty to lying on his application for U.S. citizenship and two counts of tax fraud. He faces up to 16 years in prison when he is sentenced in February.

Ghoul, a native of Tunisia, admitted to lying when asked on his citizenship application whether he supported a terrorist organization, and he also married several women in an attempt to obtain citizenship. The tax charges are for not reporting all of his income and for improper use of the Earned Income Tax Credit.

He doesn’t face any terror-related charges because court documents show no specific evidence that he he financed or planned to carry out terrorism.

The FBI began investigating Ghoul in 2014 after a Facebook post on an account associated with his name indicated support of terrorism.

Investigators tracked his social media accounts, one of which included a photo of a man in a convenience store holding a handmade sign that reads, “The American support for the Islamic State” in Arabic. Below it, in English, it says, “ISIS, North Carolina USA.” That photo later appeared in a propaganda video released on an ISIS YouTube channel.

The FBI used undercover sources to make contact with Ghoul when he worked at the Snack Attack convenience store in Fayetteville. He was fired from the store in 2015.

An informant said Ghoul bragged that he had sent as many as 13 people overseas to support ISIS activities.

Agents also went through Ghoul’s many Twitter accounts, which have since been deactivated. On one of his pages, Ghoul described himself as an “extremist, terrorist, tough, brain-washed, radical, I love explosions, booby trapping, beheading the enemy.”

WRAL Investigates searched for conversations using Ghoul’s Twitter names – most were in Arabic. When translated, some supported Ghoul’s views, but there are also a number of responses that accuse Ghoul of being misguided about Islam.

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Accused ISIS recruiter pleads guilty to fraud, tax charges …

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Hawkeye Exterminators – Pest Control, Bed Bugs and Termite …

Posted: at 10:40 pm

With over 35 years in the pest control industry, Hawkeye Exterminators is a full service pest control and pest management company. We are a licensed and fully insured pest control business in the state of Iowa and located right here in the heart of Des Moines serving communities throughout central Iowa. We use natural and environment friendly chemicals and techniques that are safe for your family and pets, yet highly effective against insects and rodents.

We are one of the very few pest control companies that perform termite inspection for real estate transactions. We also do termite treatment service for homeowners and commercial properties in the Des Moines metro area and throughout central Iowa.

We provide professional and affordable pest control services for single family homes, multi-family units, apartments, schools, businesses, restaurants, hospitals, and medical clinics.

Our company is based on the belief that our customers needs are of utmost importance. Our entire team is committed to those needs. We show up on time, do our job professionally and leave no mess behind. As a result, a high percentage of our business is from repeat customers and referrals.

If your quality of life is being impacted by roaches, rats, mice, bed bugs, ants, wasps, flies, bats, birds or squirrels, call Hawkeye Exterminators today and we will take care of your pest control problem or pest infestation.

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Hawkeye Exterminators – Pest Control, Bed Bugs and Termite …

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Best 30 Termite Control in Fairfax, VA with Reviews –

Posted: April 27, 2018 at 10:41 pm

Is termite treatment safe for pets?

Fumigation is dangerous to pets and humans. Liquid termicides, however, are safe to use around pets.

Does home insurance cover termite treatment?

No. Because termite infestations are considered preventable, most home insurance policies do not cover treatments or damage.

Does an entire house need to be treated for termites?

It’s best to treat an entire home to ensure the termite infestation is completely eliminated. Spot treating costs less, but increases the likelihood of missed colonies. In addition, spot treatments can make a home unattractive to future buyers.

How much does it cost to eliminate termites?

The cost to eliminate termites varies depending on the method. Bait costs between $150-$300, while fumigation costs $1,300-$2,500. Heat treatment costs around $1 per square foot, so a 2,500 square-foot home would cost $2,500.

How long does it take to eliminate termites?

The length of time depends on the process used:

What is the best way to prevent a termite infestation?

Use the following tips to prevent a termite infestation:

What are subterranean termite swarms?

Subterranean termite swarms signal the beginning of an infestation. During warm, rainy seasons, established colonies send out a class of termites call swarmers — winged insects that reproduce. These termites form new colonies in other wooden structures and shed their wings after mating.

What are the most common type of termites?

There are approximately 45 different termite species each of which fall into one of three main types:

How much damage can termites do?

The amount of damage termites cause depends on the size of the colony and the amount of time they’ve infested the home. Collectively, however, termites cause nearly $5 billion in damages to American houses each year.

What are the most common signs of a termite infestation?

The most common signs of a termite infestation include:

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Best 30 Termite Control in Fairfax, VA with Reviews –

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Reasons to Cancel a Pest Control Agreement |

Posted: at 10:40 pm

By Belinda Tucker

Jupiterimages/liquidlibrary/Getty Images

There are some legitimate reasons to cancel a pest control agreement. Because a pest control agreement is a signed contract, there are rules that must be followed to legally cancel the agreement. There are consumer protection laws at the state and federal level designed to prevent the public from being unfairly exploited. Getting information about these laws to determine any legal recourse available is a good place to begin.

A breach of contract by one party relieves the other party from fulfilling its side of the agreement. For example, if the pest control agreement requires that the pest control company treat the property once every three months, and the company never appears to treat the property as agreed upon, then the consumer does not have to continue paying for the service. In order to stand up in court, the breach of contract must be deemed to be a material breach. Not appearing in order to perform the service agreed to within a reasonable period of time would be considered a breach of contract for a pest control contract.

If a company uses fraud or misrepresentation to trick a consumer into signing a contract, then the contract is voidable and can be rescinded. For example, if a pest control company signs an agreement with a mentally incompetent, elderly individual who is incapable of understanding what they are signing, then the contract is legally invalid and can be rescinded. Or if a company promises to provide a service they are not capable of providing, then the pest control company’s claims are fraudulent, allowing for a legal way to cancel the agreement.

If both parties decide they want to rescind a contract and replace it with a new contract prior to performance of the old contract, then the the old pest contract agreement is canceled. All parties to the new contract must agree to this option for it to hold up legally. They can agree to rescind either orally or in writing.

Cooling-off rules provide parties to a contract a brief period of time to cancel an agreement without a legal reason. The Federal Trade Commission established this rule to protect consumers from making rash decisions under pressure without a way to get out of the contract if they changed their mind. Only certain contracts fall under these protective laws, including door-to-door sales contracts, which cover pest control services that are usually signed for at the home after a brief sales presentation. Consumers interested in state laws pertaining to contract enforcement can consult with their state’s consumer protection agency.

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Reasons to Cancel a Pest Control Agreement |

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What Do Termites Look Like? Termite Identification

Posted: April 26, 2018 at 3:43 pm

There are over 40 species of termites in the United States alone. Although they have distinct characteristics, most look similar.

See Image Termite Gallery

There are variations in size and color between termite species. For example, western subterranean termite soldiers have yellowish heads, while western drywood termite soldiers have reddish brown heads. Dampwood and drywood termites tend to be larger than subterranean termites.

Termites have three different castes, each of which performs different roles within the colony. Each caste has unique physical features to help it fulfill its role in the colony.

Even within the same species, termites that belong to different castes can look very different.

WorkersWorker termites tend to be lighter in color. Workers are the smallest of the castes. In general, workers and nymphs are soft-bodied and look like larvae.

SoldiersSoldiers tend to have worker-like bodies, but with hard heads that are often dark in color and have large jaws. Soldier termites have soft bodies with hard, enlarged heads and large jaws (mandibles) that help them protect the colony. Fully mature, reproductive termites have wings and hard bodies that prepare them for leaving the nest to start new colonies.

Alates Or Flying TermitesAlates (swarmers) have wings and hard exoskeletons that may be very dark in color. Additionally, flying and swarming termites can be recognized by their prominent wings. Flying termites have two sets of wings of equal length, and these wings are almost twice the size of the termites body. Termite swarmers appear to have two body segments with a straight abdomen, and straight antennae.

Subterranean Worker and Soldier

Termite Look AlikesSome homeowners may confuse flying ants and flying termites. Pest control experts are trained to distinguish between these two insects based on differences in their appearance.

Can You See Termites with the Human Eye?While the pests are small, termites are visible with the human eye. Winged termites, or swarmers, are somewhat larger than workers and can be more easily spotted. This is helpful since homeowners are most likely to encounter swarmers, which take flight during mating season to look for new nesting sites.

Knowing where termites live helps homeowners identify infestations.

Dampwood termites, for example, are found in areas with moist climates; however, these termites can be found in areas of the home where water leaks occur. They typically set up colonies in damp basements or bathrooms.

Nevada Dampwood Soldier

On the other hand, drywood termites are found in dry environments of the coastal, southeastern and southwestern portions of the U.S. Drywood termites typically live in undamaged, dry wood of houses and apartments.

Drywood Termite Worker

Since the pests eat cellulose found in wood, termites destroy, walls, furniture, and other wooden materials in homes. The damage they do may appear in the form of sagging floors and ceilings or infested wood might look water damaged. Additionally, homeowners may find piles of sawdust, mud tubes or the shed wings of swarmers.

While you should regularly monitor for pest activity, you should contact a trained professional for termite identification, prevention and treatment. Pest control experts can distinguish between termites and other insects, and identify termites by species to make sure prevention and treatment techniques target that specific species- unique behavior.

Difference Between Ants & TermitesMore Pictures of TermitesWhat Color Are Termites?

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What Do Termites Look Like? Termite Identification

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Termite | 5 Star Termite & Pest Control

Posted: April 24, 2018 at 12:47 pm

5 Star Termite Control

In the desert southwest, dealing with termite infestation in your home or business is a must. Specifically in southern Arizona, we have more species of subterranean termites than anywhere else on the continent of North America. Besides the multitude of subterranean termite species we have to contend with, we also have the Western Drywood termite. Having your home or business regularly inspected and covered under a warranty contract is highly recommended. The adage Its not if, its when is an apt description for the potential of termite infestation in every building in southern Arizona.

To aid in the prevention of termite damage and infestation, 5 Star provides FREE INSPECTIONS to all buildings in the greater Tucson area. 5 Star also provides FREE PROPOSALS for preventative and active infestation treatments. 5 Star has several levels of treatment to better suit you and your home or office construction and infestation type. All treatments preformed by 5 Star use our patented treatment process, ETT444.

The links below will direct you to more information on where 5 Stars services are available and details of the different levels of treatment that are offered.

ETT444 is a low in toxicity alternative to traditional soil application treatments. ETT444 is a combination of two organic chemicals, purified water, and a surfactant that can be agitated into a slurry or foam and injected into your walls. This provides superior coverage and longevity of the termiticides (termite killing/preventing chemicals). Please, click the link to learn more about how 5 Stars exclusive ETT444 termite treatment process can work for you.

This slideshow details the ETT444 foam process slowly transforming inside your walls, giving the materials enough time to penetrate into the wood members so that termites cannot eat or cross them. Note: the foam does slowly turn into a liquid and does not stay a rigid foam within the wall void.

I (Shelby) took these pictures years ago. The bait stations look a little different now but perform the same way. In the 35 years I have been in business this year I have seen far more termites than all the other years combined. In some ways it seems strange because many of the customers we have now, who had the baiting program, was sold with the understanding the baits eliminate the colonies. I guess not


To show our appreciation, please see our Customer Rewards Program.

Kim has been an inspector with us since 2012. She has a degree in Environmental Sciences from theUofA. She and her husband love and care for their three dogs and horse Dune.

Laura has been and inspector with us since late 2012. She transitioned to the pest control industry afterworking in real estate for years. She is still active as a Realtor as well. She has two daughters and enjoyssports and outdoors activities like coaching Youth Soccer.

Michaelhas been with us since 2014. He is originally from Houston, Texas. He has proven to be a quick learner, hard worker, and quite motivated to putBig ol Texas Grinson his customers faces by solving their termite problems.

Petehas been with us since 2015. He is a super motivated learner who excels at detail oriented work and precise note taking. He enjoys making fun of Jorge in both English and Spanish.

Simon has worked with us since early 2012. He has a background in construction and general contracting that aid him in his termite detective work. He has two boys and enjoys outdoors activities during his downtime.

Jorge has worked with us since 2012. It may actually be impossible for the man to be angry because of the permanent smile stuck on his face. Also, He can habla espaol while fixing your termite problems.

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Termite | 5 Star Termite & Pest Control

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2018 Average Termite Treatment Cost (with Price Factors)

Posted: April 22, 2018 at 3:45 am

A termite infestation is a problem that will always get worse, never better. Signs of termite trouble include frass (termite droppings), mud tubes along a homes walls or foundation, swarming termites or dropped wings (meaning they have burrowed into the walls), or hollowed out wood. A termite control company can help eliminate an existing colony and protect the home from further damage. The longer a homeowner waits to control a termite problem, the more costly it becomes. The EPA reports that each year homeowners spend over $2 billion treating termites. An untreated termite infestation can cost tens of thousands of dollars as the house gets eaten from the inside out by these wood-consuming pests.

The three most common types of termites are subterranean, drywood and dampwood. The type found typically depends on the environment. Dampwood termites are drawn to wet and humid parts of the country, for example. Termites typically range from around 1/4 inch to 1/2 inch in length. Subterranean termites enter a home from the ground up, building mud tubes to safely travel between the wood and their underground home. Subterranean colonies can become massive with millions of termites in one colony. True to their names, dampwood termites and drywood termites like moisture-rich or dried-out wood, respectively. Regardless, they all feed on wood. Several factors affect the cost of termite treatment.

Some termite control companies charge by the square foot, particularly if the job a preconstruction preventative treatment or to treat a house and foundation for a full infestation. Costs usually cover labor, pesticide and any related business overhead of the company. Mauneys Termite Control in Monroe, North Carolina, works primarily with eastern subterranean termites, which enter homes from underground. Often with subterranean termites, the entire footprint of the home needs to be treated. Mauneys Termite Control charges 45 cents to 60 cents per square foot to treat a home infested with termites. The exact price depends on whether the home has a slab foundation or a crawl space. The company specializes in a liquid treatment called Termidor that is applied around the homes perimeter and drilled into the slab or concrete foundation areas. To treat a 2,000-square-foot ranch-style house with a crawl space, Mauneys Termite Control charges $950.

Warranties protect homeowners if termites return again within a stated period of time. Some companies include a warranty in the cost of their services, and other companies offer a warranty for an additional fee. A professional contract should spell out exactly what is and is not included in the total cost of treatment. Mauneys Termite Control charges $100$125 for a one-year, renewable and transferable warranty.

Professionals use a variety of different termite treatments, including fumigation (the entire house is enclosed in a tent and gassed), pesticides (chemical poisons are applied topically or drilled into the house) and solutions that are naturally poisonous to termites such as concentrated orange oil applied by a licensed professional. The more infiltrated the termites are into the home, the higher the cost for treatment. Heavy infestations may also call for multiple treatments, in which case, costs for labor, product and business overhead will all increase as well.

Some simple preventative measures can save homeowners a lot of money in damage control after termites have entered a home. Here are some tips for keeping termites out:

Termites wont eat through paint. Make sure that you dont have peeling paint or cracks where they can sneak in.

Keep foundation gaps caulked and sealed.

Dont let leaking water lead to soggy wood that may draw termites in.

Keep your crawl space dry with proper ventilation to deter moisturize-loving subterranean termites.

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2018 Average Termite Treatment Cost (with Price Factors)

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Termite Pictures: Photo Gallery with Images

Posted: April 21, 2018 at 12:41 am

Images of common termites and termite damage found around the home to aid in pest identification.

$100 off termite treatment. Or, 10% off termite treatment under $1,000. Offer expires 4/30/18.

Illustration of a Dampwood Termite

Dampwood termites on wood

Illustration of an eastern subterranean termite

Eastern subterranean termite on wood

Pair of eastern subterranean termites

Eastern subterranean termites in soil

Eastern subterranean termites in rotted wood

Eastern subterranean termites caught on a cleaning cloth

Eastern subterranean termites in wood

Infestation of eastern subterranean termites on rotted wood

Eastern subterranean termites on a leaf

Eastern subterranean termites inside a wall

Close up of a soldier termite

Soldier termite on wood

Mass of winged swarming termites

Discarded wings shed by swarming termites

Close up of winged termite

Winged termite caught in a trap

Swarming termite perched on fabric

Queen termite surrounded by workers

Illustration of a western drywood termite

Infestation of western drywood termites in a wall

Worker termites in wood

Worker termites at the entrance to a tunnel

Termite damage to a wood beam

A termite-infested tree stump

Learn more about Westerns comprehensive Home Pest Control Plans.

Call for service: (877) 250-3857

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Termite Fumigation San Luis Obispo, CA | Termite …

Posted: April 16, 2018 at 12:42 am


After working in the termite control industry 24 years you start to figure out who you can count on and who really stands behind their work. Joe and Dean are our first choice when it comes to termite inspectors. Anyone can just do the job but the folks at Mojoe go above and beyond! They understand the meaning of service and creating lifelong clients.

Hal Sweasey, Re/Max Del Oro,

Sometimes we are compelled to use another company by a request from the other side of a transaction. It only serves to solidify in our minds why we return time and again to Joe Swiontek at Mojoe Termite. He and his wife Lisa run a very professional and friendly business, providing superior termite inspection, service and consultation for our team and our clients.

Ashlea Boyer & Kathi Foster, Keller Williams Realty Central Coast,

Dean Mignola has been a great addition to the Mojoe Team! I can always count on Dean to be thorough and to provide excellent service. My clients love him!

Nancy Puder, Nancy Puder & Associates,

I have relied on Joe’s knowledge and experience for over sixteen years and Dean is an excellent addition to the team. They are the best termite inspectors I know. The bottom line is that I trust them. I highly recommend Mojoe Termite.

Paul Pickering, Bay Osos Brokers,

I have worked with Joe for over 10 years. In that time I have not had a single client complaint about his work. His integrity and work ethic are of the highest standards.

Kimberly Conti, Kimberlys Global Real Estate Corporation,

I have known Joe Swiontek for over 20 years. Joe has always been professional and precise in his termite inspections while building a positive rapport with the property owner. I recommend Joe exclusively to all my clients.

Jason Vork, San Luis Obispo Realty,

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Termite Fumigation San Luis Obispo, CA | Termite …

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Planet Orange – 22 Photos & 493 Reviews – Pest Control …

Posted: April 6, 2018 at 10:40 am


I had my first annual checkup thus week and……termite free.Granted, u was a little skeptical if a spot treatment would work, but no issues so far…much better than when the termites were active.The office and field people have all been great. I have one more year on the warranty, but all seems good so far and I am more than pleased.

After my review, I promptly received a message and a phone call from a manager.They thoroughly heard my problems and talked about possible solutions. With their prompt service, I am willing to give this place another try. Unfortunately it took such a disaster to get to this point.I had spoken to 2 people prior to speaking to the manager. 2 people who really just weren’t trained properly and gave me incorrect information which escalated quickly. The first gentleman I spoke to gave me the wrong dates. The second woman I spoke to gave me a very vague description of the services we were supposed to be receiving. So to clear this up for anyone wondering:- Their new 2018 policy is to call you 3 days before your scheduled appointment. (The past was just 1 day before) The calendar notification list was not ever followed through because it was too difficult for them to maintain. If they had sent out a mass email to their customers in the beginning of 2018 with their new and “improved” updates, a lot could have been avoided. I appreciate that they don’t over flood our inboxes, but I feel like changes in their terms & policies is an exception. – If you had a quarterly service like I did, the interior is upon request only. I was mostly upset because we had an ant infestation right after our last treatment. Had I known that interior was included upon request, I would have requested it since ants are particularly busy in the winter time for us! We did get through it with some store bought traps and some borax, but a lot of trouble could have been saved with visit.- If you see problem areas in your house that need extra care, REQUEST IT. Such as particular places where you’ve noticed webs/nests. Problem areas in the past. We recently put up a new shed that’s pretty large and haven’t had the time to put chicken wire around the foundation to keep it safe, so I requested to make sure it was serviced as well. We pay a pretty penny for our service so making sure no stone is unturned is upon your discretion. Try creating a list as you see it on your phone so that you can address it for your next visit. We had a supervisor come to do our inspection today. Hubs has seen this gentleman before, and remembered him because of his thorough service. I was really appreciative of Planet Orange for sending him out. I was waiting until after today’s service to decide if we wanted to continue. With another little one on the way, keeping the home safe is our number one priority. It’s easy to buy the stuff yourself, but I have a better peace of mind when we are on a scheduled service so you don’t slip up.

Updating the post: The CEO called and promised that I was an exception to the rule and that she is training her team on their customer service skills. We will not be charged a cancellation policy because as we both agreed- this situation was not a good fit for either party.

I’ve had this service for several years. The initial consultation and service was very good. The following service was unverifiable as they did not have an appointment time just showed up that day and never made contact with us- you also could not smell the product like the initial application. When I contacted them they said they changed the product and sent a service report.I’ve asked for several routine inspections and the only time they return my calls is when they want me to renew my maintenance package.Unfortunately that person can’t make/schedule a service. She can only give them a message or transfer me to voicemail. None of which results in them calling me back.I would recommend you find another company, I’m still finding evidence of termites!Money not well spent:(

Immediately after my negative review about the company, I received a call from Scott Mendenhall which is the Vice President of Operations the day after. I didn’t pick up the phone the first time because I was busy. He persistently e-mailed me and called me until i returned his call. I wasn’t ignoring his call but just busy with work and caught me at a good time.During our lengthy discussion, we talked about my experience and concerns as a customer because it was a hit or miss with service for 1.5 years. I told him what my expectations are and hope that it would improve because I like the thought products they can use that are not harmful inside the home. Ive been giving bad reviews for other companies and it is rare that someone like Scott takes the time to call the customer and listens to their pain points. That’s what customer service suppose to be. Just last week (July 28) Saul which I worked with a couple of times has done a great job servicing our home due to fleas and does a thorough work. He listens to the customer pain points and does what is asked from the customer.

We love this company. We use them at our home and for our rental properties. They are eco friendly and best of all their treatments work, (contrary to dire warnings from their competitors) and every one of their service people who have come out to do the actual work have been above-and-beyond nice good and honest. Our rental was built in the 1930s and is tricky to work on, including a very tight crawl space, and a hole got punched in the Sheetrock accidentally, but they repaired it right away and did a perfect job. We were so impressed!We have signed up for their warranties, which means they give us yearly (or more often if necessary) inspections and free treatments if needed.

Spent over $1k for 1 inspection and 1 spray over 2 years. No followups jusr a reminder to renew. Wow really? Not recommended.

Poor & Rude customer service after several months.Service tech did not knock on the door when he visited the house and the interior needed spraying. Went outside and saw that the exterior was treated, then called the office to have them send the tech back to the house but they said NO, and were very RUDE.Time to find another company…

My real estate agent recommended me to get a quote from Planet Orange after we close escrow and to compare with the inspection report we got from the seller. Making an appointment for the inspector to come do the free inspection is easy. The inspector came on time and we got the report fast(next day). After reading all the reviews here, I’ve decided to ask them if they can give discount if I agree to do the job right away. This is why I gave them 3 stars instead of 5. The sales lady replied to my email and said if I can do the job the next day, she’s willing to give $100 off. I told her I can’t do that because we are currently doing a construction, but I can sign an agreement to have them come in and do the work after the construction is done. So we set up a time, she sent me some documents to sign. I thought since she sends all the documents and we’ve set up a time, the $100 discount would apply. Fortunately I checked with her to confirm that she will honor the discount and she came back telling me that she can only offer $50 for that date. This was really a turn-off for me, not because of the $50, but the way they are trying to trick you! I told her no, thank you and that I will not do the job if that’s the case. She immediately replied back and said ok, she’ll do $100 off!!!! THAT IS SO SHADY!!! I was ready to just tell her no, but my husband reminded me that if we get another inspection from a different company, it will delay our moving date even more. So I signed the contract. After that she never followed up at all. She didn’t even give information on how to pay and never responded to my email. I had to call twice(they hung up on me once) to confirm that the job is still happening!The 2 people who came to my house and did the job were very nice and professional. They even helped me reach out to their office to do the payment over the phone. They explained how the 2 years warranty work as well. If not for their sales team, I would’ve easily given this place a raving 5 stars review.

Service time Aug. 2017-Oct. 2017: Unfortunately, I have to leave a poor review for this company after giving them several opportunities to correct several customer service issues. I really wanted to like Planet Orange due to the environmental chemicals they use, but we didn’t see a diminishment in our pests AND their customer service was horrible. Our first appointment was fine; the technician came within the time window provided. We had requested through Chris (he has since left the company) to schedule us automatically for the same day (a Monday) every month with the same 4 hour window and we wanted the inside and outside sprayed each time. For our second appointment, the technician was 3 hours late after the 4-hour window we were given – we literally waited all day. I did not receive a phone call from Planet Orange informing me that the technician was running late, rather I called them to find out what was the hold-up. I was given an additional time he would arrive, and he missed that time too. I called back again to find out where he was and was told he was still running late – ultimately he arrived around 3pm. When he got there he asked if he should start outside, and I said yes. Then he left without doing the interior of the house! So I had to call back AGAIN to schedule another appointment with the technician to do the inside – I spoke with Heather? and was informed Chris had left the company and she offered me a 2-hour window for our monthly appointment time. For this extra visit to do the inside of our house, the technician arrived on time, but when he arrived without so much of a hello, he demanded, “Why didn’t you tell me to do the inside of your house the last time I was here?”; I shared, “I didn’t realize I had to. I thought it was in our notes from my conversation with Chris.” To say the least, we felt this response was unprofessional, especially since he was late the last time. Additionally, we noticed that in one of the areas he sprayed, we had spiders building webs the next day in our house (granted, this could be due to the use of environmentally friendly chemicals vs. other types). For our next monthly scheduled appointment, I called to confirm the date and time and also shared that we didn’t see a diminishment in our pests. I was informed they had a different date than what I scheduled and was also told that we couldn’t have a 2 hour window – this was impossible and there was no way someone would schedule a 2-hour window for us since they only had four hour windows available for scheduling. I was livid at this point. The woman who helped me, her name may have been Sabrina, or someone who is involved with the customer service/complaint side of things (my apologies – I’m writing this review after we separated service several months ago) shared she would send a manager out on Tuesday to review our pest issue – she specifically scheduled this appointment for Tuesday (we only had Mondays available) because her manager was in SF on Monday. She also said if I had any more problems with scheduling dates and times, I could call her directly. Tuesday came and the individual who arrived was not a manager (I think his name was John), but he was super nice and helpful – probably the best person in this company, aside from Chris, who left. He apologized that he wasn’t a manager and that there were no notes indicating they were going to send a manager to our house that day. After his visit, we still didn’t see a huge change in our spider issue, but I liked the last technician so I thought I’d give them one more chance. For our next monthly appointment, I called them to see if they were coming because I didn’t receive an appointment confirmation from them and found out they had the wrong date AGAIN. I spoke with “Sabrina?” aka customer service person, and said you guys have gotten our appointment day wrong every month. You shared that I could call you if we experienced this again. She said to me (I kid you not, but am paraphrasing) essentially, this is not my area to deal with anymore. I canceled our contract mainly due to the poor customer service and the fact that our pest control issue was not under control. They made us pay the contract severance fee, and to be honest, I would have paid $500 to leave this company. They never got our appointment dates correct, they were extremely late at least once, they had a very rude technician, and their customer service side wouldn’t take responsibility to help after we were told we could contact them directly if we had any issues. Aside from that, the environmentally friendly chemicals did nothing to get rid of our spiders. We have since transferred to Citra Pest Control – their customer service is top notch. They have never mixed up a date or time, their technicians are knowledgeable, considerate, and friendly, and we have no more spiders!

I’m so sorry I signed up for 6 months of pest control service. I continued to see spiders around my house for months after they started coming out. I get better results using Home Defense . Don’t waste your money here.

In A Nutshell:-I’ve TRUSTED Planet Orange to take care of my house since 2011.-One of the benefits of using their services are the free annual inspections (up to 3 years).-My latest inspection performed by Ricardo and his junior partner was impeccably professional and thorough.-They both were prompt, honest and took their time inspecting my home inside, outside and under it.Overall, I had no signs of termites and that’s always a sigh of relief. If you are looking for an eco-friendly & great termite company, call Planet Orange!

Nick Miller is absolutely amazing. Very fast service, he came out on the same day. He is technically a termite specialist, but handled the issue of a dead rat stuck in my bathroom vent quickly and professionally. He even helped to clean the gross mess left behind. My experience was excellent, and I highly recommend Nick!

Update: it has been about a year and i just realized i never posted the review down belowArmando and Fernando just finished treating my house and garage for drywood and subterranean termites. I have yet to see if their work is 5 star worthy but these five stars are just for the fact that Armando thought he smelled a gas leak in my yard as he was walking through and advised me to call pge.I had always thought the faint odd smell was from the dirt/fertilizer since it has always been like that since i bought the house a year ago, but turns out there was a significant leak from the gas pipe running underground. Thank you Armando for your bloodhound nose and alerting me to a potentially dangerous situation

DO NOT USE THIS COMPANY! I signed up with them in April, they told me that I had to do a monthly or bi-monthly option (those were my only choices) and said I could cancel at any time with 30 days notice. Well, after using them for several months and finding MORE spiders and bugs in my house and yard I called to tell them I wanted to terminate my service. Turns out, in small font on the last page of the contract it says that I agreed to an “annual term.” Okay, my bad for believing what the sales person told me on the phone and not reading the entire contract in detail. First warning, DON’T made the same mistake I did here. If you don’t want to be locked into an annual agreement go elsewhere. What I am most upset about though, is the fact that it doesn’t even look like my house has been serviced. In my contract it says that they will remove spider webs in reach, on the day they came to service my house. I went out after they left and saw at least 5 large webs within reach (on banisters, window seals, and other obvious places). I also couldn’t even smell the stuff they spayed. This was a far different experience than my first service where the smell lingered for almost 2 weeks. Just last week I found a black widow (not cool!) in my yard and a ton of ants. So my husband and I decided to use a new company that was recommended by a neighbor. Yet, when I call to cancel today, to my surprise I am stuck with this joke of a company until April. Great… Don’t make the same mistake I did and pay attention to what you sign. Rookie move on my part (although they told me verbally I could cancel with 30 days notice).UPDATE: They JUST called and said I could cancel my agreement without penalty. I am keeping my main review, however as a warning to others to read the contract before they sign. Particularly, the “Term” provision on the last page that is in relatively small font.

Had some swarming termites in my roommates room. Nick Miller came by to inspect the house. Really friendly guy and gave me alot of honest information and options. He was great. Could not ask for a better inspector. Then Raul and Tidus came to treat the house with a big truck. They were very professional and friendly. They did a really thorough job in treating all the places they think where the termites live. Had a great overall experience with Planet Orange. Great staff and pricing is a bit expensive but for a 3 year warranty not so bad. Would highly recommend Planet Orange to anyone.

This company was completely professional–from the initial review to the treatment and follow up. Jaime and Anthony, the technicians who did the work, were polite, pleasant, efficient, and on time.I will recommend Planet Orange to friends and neighbors alike.

Look, PO got rid of our ants, and for that I truly am grateful. The service people have been kind and quick. So they’re doing something right. But I’m pretty sure the office is run by drunk teenagers. It’s astounding to me that after asking nicely three, four times for them to give me a head’s up when they’re coming I get a call at 5:30 p.m. on a Friday telling me they’ll be here Monday morning (for example). I haven’t actually managed to pay them yet, either, because on one occasion someone just “forgot to run” my card and apparently on the other occasions my (totally valid) credit card just never “went through.” I can’t tell what’s up on the back end at this place, but if you do choose to use them, beware that you’ll probably spend a little more time than you should on the arranging/billing portion of things.

We had a rat problem and hired them to solve it. After a year of spraying and setting traps, they did not succeed. In addition, they only identified areas to be addressed or blocked off, but did not do the work themselves, so we had to hire someone to block various entry points.

Terrible customer service, canceled my contact because they were billing me but not providing service. Required me calling for over 2 weeks and threatening seeking fraud charges to get a call. Would never recommend this company

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Planet Orange – 22 Photos & 493 Reviews – Pest Control …

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